1. Returns of physical items. Returns are accepted when an item arrives damaged, is defective, or differs from what was requested, within 7 calendar days of receipt. The item must be unused, in perfect condition, and in its original packaging.

2. Digital items. After access or download, digital items are not returnable, except in cases of a corrupted file or a permanently inaccessible link without a technical solution.

3. Institutional fees. Institutional fees are non-refundable once documents, records, or publications have been issued. Before that stage, the Academy may review requests on a case-by-case basis, in accordance with the Payment Policy.

4. Events and activities. Specific conditions are stated in each call or event page. Early cancellations may be eligible for a partial or full refund; late cancellations may be non-refundable.

5. How to request. Please use the Contact form, including your full name, the e-mail address used, the protocol number (if any), and the reason for the request.

6. Refund timing. Approved refunds are issued to the original payment method. Card refunds typically appear within one to two billing statements; other methods may take up to 10 business days.